I already posted a review of August Bank Holiday Sunday’s 80’s gig here. The music was great (we were treated to The Human League, Bananarama, Tony Hadley, The Christians, The Farm, Toyah, Altered Images and Carol Dekker: a great lineup. It’s so good have an 80’s festival in the here North East, and long may that continue. However there were some issues with the way the event was organised where there was room for improvement, including accessibility for disabled fans. I hope that those concerned get to read this (please share) and take it as the constructive criticism it is intended to be, to learn from and make improvements for future events.
Unless otherwise stated, these are my own opinions and observations.
Ticket Purchase
Disabled fans requiring accessible seating and/or an essential companion ticket were advised to purchase tickets from TicketMaster and I did so – they have a good registration system for disabled customers, so proof of disability is given once and is valid for ticket purchases for 3 years.
Booking a parking space
I would be driving to Darlington (which takes about 1 hour 20 minutes) in my adapted vehicle. I worked out that I would need to park at the stadium, being at the edge of town away from Town Centre Car Parks. The event was on grass so I’d need my `all-terrain” scooter: this can be loaded into my own vehicle using a built in electric winch, but is too large and heavy to go on a shuttle bus or regular taxi..
When pre-event information was released it advised that venue parking had to be booked and paid for in advance, including disabled parking. The charge is not ideal, when disabled people may have no other option but to park on site , but more importantly there was no separate priority route to purchase a disabled parking pass, resulting in what seemed to be a bit of a scramble for all the parking, certainly on the link given on the pre-event info email and this quickly sold out. I couldn’t see another way round this. Had I missed something? It was looking increasingly likely that I would not be able to attend at all. I reached out on social media and discovered that I was not the only disabled customer who had missed out on the parking. Others were going to attempt to manage with sticks, though were concerned about whether they’d be ok. My final thought was to contact the promoter, Liz Hobbs Group via the contact page of their website. Give them their due I was soon sent a link to an alternative ticket vendor website (Eventim) and was able to purchase parking at last. Crisis averted, but not an ideal situation. it would have made more sense (to me) to have event tickets and car parking sold on the same site.
Getting into the car park
The day of the event arrived. I picked up my lovely friend A and the journey passed without incident until we were close to the stadium itself as queues of traffic were starting to form. Following the directions automatically sent to my phone when I purchased parking, I inadvertently drive past the entrance to the stadium where I should have been – the directions sent me towards a locked gateway, so I had to do a U-turn into traffic (fortunately slow moving) and eventually found my way back to the correct entrance – I only knew this because other cars were turning in there. I saw no signage for disabled or reserved parking indicating this way in or any stewards outside directing drivers in.
Inside there seemed to be very few stewards – I did not recognised the logo on their hi-viz gear as belonging to one of the major event security firms that one would normally see at such an event (they may have been employed directly by the Rugby Club but I’m not sure) -the parking e-ticket was scanned but there was some confusion about were we were supposed to park – the stewards didn’t seem well briefed. Eventually we found the designated area earmarked for disabled parking. Fortunately we arrived before this had filled up and I was able to get out the car easily – the individual bays were regular narrow ones, not the wider ones purpose made for disabled drivers/passengers, which are essential when transferring from seat out of a side door into a wheelchair.
Getting into the Stadium
With the scooter out of the car we set off towards the stadium entrances by a convoluted route to use the drop kerbs. There was not signage to a disabled entrance and some of the gates had steps. I asked a female steward where we should go and before she could answer a man in a Rugby club top took us to where we were supposed to go next – I asked him if he worked for the Club and he said he built it! As he took us to the next steward who scanned tickets he also told us that once we were inside, the wheelchair area was to the left of the stage and the steward there would give us yellow wristbands. We got there and were admitted to the area but were not given wristbands. A was given one later to allow her back in after purchasing food and drink. Apparently we were supposed to collect wristbands from the box office – who knew? There were no signs. At no point was there a security check of our bags. Although no food or drink was supposed to be allowed in, I did have a full water bottle with me, and was prepared to pour it away if challenged – I was not. I later discovered that another friend had been at the event, unbeknown to me. She told me that a steward had attempted to confiscate her sunscreen. She wisely refused to let him – this was after all one of the hottest days of the year – not good practice to ban sun protection,
The Viewing Area.
This was nothing more than an area separated off by barriers. Not a proper platform. there were some folding chairs stacked against the front barrier that people could get out and use if needed. The best thing about the “Pen” was that there were accessible portable toilets.
Although situated at the front, the area was so far to the left that only half the stage was visible. If you imagine a diagonal line drawn between the near front corner of the stage and near the opposite back corner. I could only see in front of that line – the back line wasn’t visible at all. The only time I saw a drum kit all day was on the screens! Even band members at the front of the stage were often obscured by the rigging at the side.
The front barrier was pretty solid and not the easiest thing to see over, especially if you were very short in stature and/or requiring a reclined position in wheelchair, making a raised platform even more necessary. All wheelchairs and scooters are not the same height!
At other events I’ve been to the wheelchair area stewards have been a lot more pro-active in ensuring the safety and comfort of disabled customers, for example ensuring that seats were positioned so no-one’s views were obscured. This certainly did not happen here – there was one steward on the entrance to the area who never ventured beyond that – there was a bit of a free-for all for chairs and people just positioned themselves wherever.
Event Information
There was no running order posted up on the screens – we only had the start and finish times given in the pre-event information. On stage times for each act would have been useful for timing trips to food vendors and bars (especially as the queues were long) and to use the toilet, which can take longer if you are disabled. Dynamic running order posts are especially useful later in the event if things are running late and people need to rearrange taxis.
The Smell
I mentioned earlier that this was a particularly hot day. The stadium is situated on the edge of town close to farmland. Later on in the afternoon there was a strong smell of farmyard manure! It was definitely not coming from the toilets. I’m a countryside dweller and I know the difference. I also know that we are entering the muck spreading season to fertilise fields for the next crop. I could be totally wrong here but I did wonder if there had been much liaison with local residents and farms and if a local farmer had been angry enough about the traffic, disruption and noise that they had staged a sort of agricultural dirty protest!
Food and Drink
I’m pretty used to the bans on taking your own food and alcohol into such events. Usually sealed bottles of soft drinks are often allowed though. At least there was free water available which was absolutely essential in view of the hot weather. I don’t think the party crowd or the hot weather had been taken account of though. People do drink more when it’s hot and the lager ran out early in the evening. Not good. There was a good variety of (expensive) food available
Leaving the Stadium
After the last band came off stage at the end of the night, exiting the venue took ages. One would expect all exits to be open to allow free movement off the premises. Only one exit seemed to be open, leading to a potentially dangerous bottleneck. Even when a crowd is moving in a slow orderly fashion,, when it’s packed tight like this it can feel very unsafe in a scooter or wheelchair as you are much lower down and cannot be seen. The stewards appeared to have given up by this point – a few were standing around chatting but seemed to take no part in ensuring the audience’s safe and speedy departure.
Once outside, the car park was chaos. With no stewards to direct traffic everyone was trying to find their own way out. At the same time, taxis and shuttle buses were trying to get in. A chorus of car horns blasted through the night air as drivers got more and more frustrated.
We on the other hand sat tight in the car, with our flask of coffee and picnic, waiting for the traffic to clear before we left, arriving home in the small hours.
This is not a Rugby Match
I did wonder if the organisers had simply applied what they did on a match day to this music event, without much heed to the differences, of which there are many. For example a majority home crowd of regular local supporters who know where they are going, and can use public transport or taxis, need less stewarding and signage. Many of the audience at this event would have come from further afield, probably visiting this venue for the first time with no idea of the layout. It also lasted around 11 hours, considerable longer than the duration of a match and many people were continually drinking – quite a few looked the worse for wear and would be thirsty in that heat, not the case for a winter season sport like rugby! More beer was needed!
A lot of the issues I’ve outlined could have been solved by using professional event stewards, with more experience of this type of event, better briefed and more of them, both inside and outside the premises and on duty from well beforehand until after all cars had gone. The addition of a viewing platform and adequate signage would have solved just about everything else.
As it stands I would hesitate to attend another event here. There would have to be a really good lineup of bands to persuade me. I hope that those concerned can learn from and improve what they do. We need and want 80s music here in the North East. More please but do try harder next time!
Stitches by the Sea 